Refund policy

p>strong>RETURNS/strong>br />br />---br />br />Our policy lasts 30 days. If 30 days have elapsed since your purchase, we unfortunately cannot offer you a refund or an exchange.br/>br/>To receive a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.br />br />br />Items that cannot be returned:br />* Gift Cardsbr />br />To make a return, You must provide us with a receipt or proof of purchase.br/>br/>Please do not return your purchase to the manufacturer.br/>br/>There are certain situations where only a partial refund is granted: (if applicable)br />* Books with obvious signs of use.br />* CD, DVD, VHS cassette, software, video game, cassette, or vinyl disc that has been opened.br />* Any item that is not in its original state, that is damaged or has some missing parts due to reasons that are not due to an error on our part.br />* Any item that is returned more than 30 days after delivery.br />br />strong>Refunds (if applicable)/strong>br />Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.br/>If your claim is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or your original payment method, within a certain number of days.br />br />strong />Overdue or missing refunds (if applicable)/strong>br />If you have not yet received your refund, please first check your bank account again.br />Then contact your credit card issuing entity, because there may be a delay before your refund is officially posted.br/>Then contact your bank. There is often a processing time required before a refund is posted.br/>If after completing all these steps, you still have not received your refund, Please contact us at bestkpopshopfr@gmail.com.br />br />strong>Sale items (if applicable)/strong>br />Only regular priced items can be refunded. Unfortunately, sales items are non-refundable.br />br />strong>Exchanges (if applicable)/strong>br />We only replace an item if it is defective or damaged. If you would like to exchange it for the same item, send us an e-mail at bestkpopshopfr@gmail.com and send us your article at. br />br />strong>Gifts/strong>br />If the returned item was identified as a gift at the time of purchase and sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift voucher will be sent to you by mail.br/>br/>If the item was not identified as a gift at the time of purchase, or if the donor of the gift preferred to receive the item first and give it to you later, we will send a refund to the donor of the gift and they will know that you have returned the item.br />br />strong>Shipping/strong>br />To return a product, you must mail it to: 56 avenue boutiny 06530 Peymeinade/p> p>br />You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return fee will be deducted from it.br/>br/>Depending on where you live, the time required to receive your exchanged product may vary.br/>br/>If you ship an item with a value greater than €100, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us. /p>